Office Visits

Walk- In Hours

Monday through Friday we have “walk in” hours from 8 a.m. to 9 a.m. for your convenience.  This hour is only reserved and available for the care of acutely ill children.  Appointments are not required and patients are seen in order of their arrival.

Well Child Care

Appointments for well child care are made within a few weeks to two months depending on your needs and the provider’s schedule.  Our goal is to always put our patients needs first, however provider availability can vary and may effect the appointment times available.

Sick Visits

Time is reserved throughout the day for patients who need to come to the office for a sick visit or an evaluation for a chronic condition. A trained member of our nursing staff is always available every day during business hours to assist parents in determining the type of care that is needed.

Saturday appointments

Saturday appointments are available for children with sick needs from 9 a.m. to 12 p.m.  These visits cannot be scheduled in advance, but patients or parents are instructed to call the office at 8 am to speak with a medical receptionist to discuss a potential appointment.

After Hours

Our physicians are available after hours, seven days a week for emergency needs.  Please limit after hour phone calls to urgent problems only. If you have an urgent need after hours, please call the office and the answering service will page the provider on call.

Appointments

Reminder cards are mailed out to patients and families yearly to ensure that your child stays healthy and is up to date with immunizations.  Appointments are also confirmed by phone one to two days in advance for your benefit to help make certain that we visit with your child, but to ultimately prevent a missed appointment. Please communicate changes with a member of our front desk staff as soon as you are aware of a scheduling conflict so that we may properly adjust our office schedule.  Well child visits are extremely important and should be kept in order that immunizations and growth records are updated in a timely manner.  Patients who repeatedly miss appointments may be asked to find another primary care provider.

Arriving on Time

Our office staff strives to see each and every patient at the time when their appointment is scheduled.   We encourage our patients to arrive promptly for their visits.  It may be necessary to reschedule your appointment if your late arrival cannot be accommodated.  Occasionally, our providers do run behind. This usually occurs because a need arose greater than what was planned for a particular visit.  We will let you know if a doctor is running behind and give you an opportunity to reschedule your appointment if there is a significant delay.

Insurance

Payment is expected at the time of service. Patients who carry insurance must familiarize themselves with the particular type of coverage they are subscribing to.  Co-payment amounts vary and must be paid at the time of your visit.  For your convenience, we accept cash, check or credit cards as a method of payment.

Change of Information

Please communicate any change of information to an office staff member promptly:  a new address, a new telephone/cell number, new insurance or different emergency contact information so that our records are always up to date.

Electronic Medical Records (EMR)

Sumner Pediatrics, P.C. utilizes an EMR system to record and document the medical care that is provided for your child.  This exciting form of technology enables our providers and medical staff to better access information contained in the patient record in addition to delivering a more efficient form of medical care.   Patient information can be accessed quickly and accurately, forms can be generated on demand, and helpful information and graphs regarding your child can be reproduced.

New Patients

If you would like your child to be seen by a provider at Sumner Pediatrics and you have not been to our practice before, please contact our office and your call will be forwarded to a staff member that would be happy to help you with the registration process and answer any questions you may have about the services we provide.  For your convenience we have enclosed a welcome packet that must be completed prior to your child’s first visit (be sure to bring it with you!). Please contact your insurance company prior to your child’s first appointment and change the primary care provider to a doctor within our practice.   It is important that to bring proper insurance cards for our billing records as well.

Hours of Operation
Monday 8-7 Tuesday 8-5 Wednesday 8-5 Thursday 8-5 Friday 8-5 Saturday 9-12 (by appointment only)